Privacy Policy

Ecliptech Innovations “Ecliptech” are committed to protecting your privacy. We appreciate the trust you place in us when providing your information.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. Your name and address is used for shipping your products, and where applicable (courier service), your contact phone number for their delivery reference.

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when permitted or required by law; trying to protect against or prevent actual or potential fraud or unauthorized transactions; or investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

We may contact you at a later date to advise information about products you have purchased, product support, new products or special offers from Ecliptech. We may send information about third parties with which we think you may find of interest. You can request at any time to be excluded from our contact list.

We collect personally identifiable information, like names, postal addresses, email addresses, and order details. Data is collected to provide product support, tracking of customer enquiries, and generating statistics.

Unless otherwise requested, we may use any technical information or pictures you have provided to Ecliptech that are related to our products, their use or installation. We will not disclose any personal details with or related to this content, unless requested or with your consent in writing. We will remove or modify any such content at your request promptly, including any material that was already made available to the public on the internet (such as forums).

You can check the information we have about you by contacting us through the website. We will only respond to the email address with which the information was originally collected, or at our discretion, by returning a phone call to a phone number previously provided. If you find any inaccuracies, we will correct them promptly.

Security:

The personal information which we hold will be held securely in accordance with the law. For credit card orders, we transmit the data to our payment gateway and Bank during order processing via a Secure Socket Layer (SSL), encrypted. Ecliptech does not record, store or retain credit card numbers. It is important for you to protect against unauthorized access to your email, your password and to your computer.